Overview In this leadership role, you will shape the onboarding and client service model for Treasury Management and Commercial Banking across a multi-location organization. You'll drive strategy, governance, and a scalable, client-centric service that supports growth and evolving client needs. You'll resolve complex client and operational escalations and lead cross-functional transformation to improve efficiency and outcomes. This is a chance to influence enterprise decisions and strengthen client relationships at scale.
Compensation / Benefits- competitive total rewards package
- salary range $225,000-$300,000 (market based)
- incentive compensation plan
- medical, dental, vision
- 401(k)
- paid time off (PTO)
Responsibilities- Define and drive vision, strategy, and operating model for onboarding and client service
- Lead day-to-day performance across service delivery, client experience, and risk management
- Shape service standards and end-to-end processes to support growth and capabilities
- Serve as executive escalation point for complex client/operational matters
- Drive transformation delivery to simplify processes and enable future-state capabilities
- Foster cross-functional partnerships to align onboarding with sales, product, technology, risk, and operations
- Build and lead a high-performing team with accountability and development focus
- Represent client voice in decision-making and drive client-centric improvements
Key requirements- Experience leading large-scale client onboarding, service delivery, and transformation in treasury management, commercial banking, or financial services
- Ability to design and govern service models, processes, and performance management across distributed teams
- Strong partnership and stakeholder management across Sales, Product, Technology, Risk, and Operations
- Data-driven problem solving and capability to translate insights into actionable improvements
- Proven leadership and people development skills
- Comfort with executive escalation and cross-location governance
- leadership
- relationship-building
- strategic thinking
- collaboration
- communication of complex information
- accountability and ownership
