Overview In this role you lead customer service at the store, ensuring a helpful and accurate checkout experience and smooth cash handling. You will train, supervise, and develop Customer Service Associates while upholding company values and safety standards. You drive high-quality service in a fast-paced, high-volume environment and support store operations through effective people management and adherence to policies. Your work strengthens customer satisfaction and operational efficiency, while contributing to a positive, compliant store culture. This position offers opportunities to impact team growth and career progression within a dynamic retail setting.
Compensation / Benefits- Bonus opportunities
- 401k with company match
- Employee Stock Purchase Plan
- Medical, Dental, Vision, Life insurance
- Paid vacation and sick time
- Paid holidays and a personal holiday
Responsibilities- Process customers at checkout using POS system and handle refunds/exchanges
- Open/close registers and follow cash handling procedures
- Greet customers and ensure high-quality, attentive service
- Stock, tag, and price merchandise; create price tags and signs
- Train, develop, supervise, and assign workload to associates
- Monitor performance and administer disciplinary action as needed
- Oversee scheduling, hiring, payroll, and business planning processes
- Ensure policy compliance and maintain safe, secure operations
Key requirements- One year of customer service/cashier supervisory experience
- Ability to perform in a high-volume, complex location
- Initiative and self-starting attitude
- Proven proficiency in training associates
- Excellent communication, delegation, follow-up, and analytical skills
- Ability to exercise independent discretion in a fast-paced environment
- communication
- delegation
- follow-up
- analytical thinking
- POS system
- cash handling procedures
