Overview In this role you drive Unified Communications and Collaboration (UC&C) operations for a global enterprise, supporting VTC, VoIP, IM/Presence, and related services. You'll work within a cross-functional team to maintain, optimize, and modernize UC&C infrastructure across locations, contributing to mission-critical communications. You will mentor newer staff, perform system upgrades, and ensure security/compliance. This is an opportunity to impact mission-critical communication workloads in a high-security environment.
Compensation / Benefits- flexible time off
- robust learning resources
- healthcare
- retirement benefits
- education/continuing education support
- time-off benefits
Responsibilities- Provide VoIP/PBX and UC&C system expertise across hardware, software, and standards
- Manage and support IM, presence, and collaboration tools (Jabber, Webex, Teams)
- Oversee VTC services (scheduling, monitoring, support, technical assistance)
- Administer and upgrade UC&C components (CUCM, CUBE/VCS, MCU, CMS, TMS, IMC)
- Troubleshoot UC&C issues, analyze root causes, optimize performance
- Perform IOS/software upgrades and ensure security/compliance
- Develop training materials, SOPs, and local guides for UC environments
- Utilize network topology knowledge and ticketing tools to manage workload
- Support patch management and incident resolution using standard procedures
- Contribute to special projects and cross-team collaboration
Key requirements- TS/SCI security clearance with ability to obtain a poly
- IAT II certification (mandatory)
- Cisco Unified Communications Manager (CUCM)
- Cisco border controllers (CUBE/VCS)
- Multipoint Control Unit (MCU)
- Cisco Meeting Server (CMS)
- Telepresence Management Suite (TMS)
- Vbrick Rev
