ServiceNow FSM Administrator

In this role you maintain, configure and support the ServiceNow FSM application to maximize field technician efficiency. You work closely with scheduling tools, mobile workflows, inventory systems and dispatcher interfaces to ensure smooth operations. You will manage platform maintenance, configure the Dispatcher Workspace, and optimize the Mobile Agent app and data models. This is a hands-on role focused on reliability, performance, and effective service delivery within a ServiceNow FSM environment.

• Platform Maintenance: administer the ServiceNow FSM environment, including upgrades and daily operations
• Workspace Management: configure and troubleshoot Dispatcher Workspace to streamline task assignments
• Mobile Support: optimize the Mobile Agent app for field technicians, including offline workflows
• Data Models: manage work orders, task dependencies, assignment rules, and territory planning
• Inventory & Logistics: configure parts management, stockrooms, and asset transfer rules
• Core Configuration: build UI policies, business rules, client scripts, ACLs, and system notifications

• 3+ years of direct experience with ServiceNow Platform Administration
• Strong grasp of dynamic scheduling, map integrations, and mobile playbooks
• ServiceNow Certified System Administrator (CSA) & CIS-Field Service Management is mandatory

• ServiceNow Platform Administration
• Dispatcher Workspace
• Mobile Agent app
• offline workflows
• dynamic scheduling
• map integrations