Overview In this role, you support DMP dealers nationwide by providing technical guidance to install and configure DMP products. You diagnose issues, document interactions, and guide customers toward clear solutions, helping dealers operate effectively. You will continually expand product knowledge and share insights with teammates, contributing to a reliable, service-oriented security technology ecosystem. This position offers the chance to impact how security professionals implement and benefit from DMP solutions.
Compensation / Benefits- Onsite medical clinic
- Medical coverage
- Dental coverage
- 401k
- Life Insurance
- Short and Long Term Disability
Responsibilities- Answer calls and provide technical support for installation, configuration, and troubleshooting of DMP products
- Ask diagnostic questions, identify root causes, and deliver effective solutions
- Document customer interactions and steps taken with accuracy
- Verify solutions through testing, research, and available resources
- Escalate complex issues to supervisors promptly and professionally
- Build strong dealer relationships and prioritize their needs
- Expand knowledge of DMP products, security industry, and emerging technologies
- Participate in training and share knowledge with team members
- Follow DMP Data Classification Standard and look for process improvements
- Support team with additional responsibilities as needed
Key requirements- Excellent verbal communication with confidence, competence, and empathy
- Strong troubleshooting and problem-solving abilities
- High attention to detail and accuracy
- Strong typing and computer skills
- Working knowledge of computer hardware, software, and digital data communications
- Ability to learn technical information quickly and apply it effectively
- Ability to follow detailed instructions accurately
- Calm, professional, and solution-focused under pressure
- Positive attitude and teamwork
- Reliable attendance and punctuality
- Openness to feedback and continuous improvement
- Alarm installation or contact-center experience is a plus (not required)
- Empathy
- Analytical mindset
- Team collaboration
- Computer hardware and software proficiency
- Digital data communications
- Technical documentation and testing
