Overview As Manager of AI Workspace Administrator, you act as the operational backbone for WPP Open across the Ford team, ensuring secure, organized AI environments. You own identity management, access control, and platform hygiene while providing first-line support across global operations. Your work enables scalable deployment of AI agents and workspace integration, supporting transformation and modernization efforts for Ford. This role combines technical operations with cross-regional collaboration in a fast-changing marketing-technology context.
Compensation / Benefits- hybrid work arrangement (office 4 days/week)
- competitive benefits package
- accommodations or flexibility in interview process
- global exposure across regions
- equal opportunity employer
Responsibilities- Identity Management: regional lead for platform identity, manage user lists, conduct audits
- Access Control (RBAC): define and govern user groups and permissions
- Level 1 Help Desk: first point of contact for AI agents/tools, resolve or escalate
- Hub Maintenance: system configuration changes for workspaces and integrations
- Data Maintenance & Cleanup: routine hygiene tasks and escalate remediation to data team
Key requirements- 2+ years in system administration, IT operations, or technical help desk (Entra ID, Okta, Salesforce, Jira, or SaaS admin)
- Solid grasp of RBAC, SSO, and security/compliance fundamentals
- Comfort with ticketing systems, collaboration hubs, and basic API concepts
- Communication: clear, patient, empathetic support for non-technical users
- Organization: methodical, checklist-driven documentation and audits
- collaboration across regions
- patience and empathy in support
- clarity in communication
- Entra ID
- Okta
- Salesforce
