Overview In this role you support a multi-site IT environment, delivering reliable end-user and infrastructure services to help safeguard national missions. You will work with cross-functional teams to manage desktops, networks, and security, ensuring uptime and compliance across classified and unclassified systems. The position combines hands-on administration with problem solving in a mission-driven culture. A clear path for growth exists through ongoing learning and exposure to critical national-security initiatives.
Compensation / Benefits- flexible time off
- robust learning resources
- healthcare
- retirement
- family support
- continuing education
Responsibilities- Image, configure, and deploy physical and virtual desktops; troubleshoot hardware and peripherals
- Manage OS, BIOS, disk and data encryption; install and troubleshoot end-user apps and certificates
- Repair, restore, and migrate data; troubleshoot permissions
- Document actions in trouble tickets and meet SLAs
- Patch network ports, trace lines, install network switches
- Configure and maintain UPS devices; coordinate vendor visits and downtime
- Install and configure VOIP phones; troubleshoot phone issues
- Configure print/scan/fax on multifunction devices and coordinate replacements
- Plan user moves including connectivity, computers, and phones
- Maintain and troubleshoot local security/badging systems
- Prepare obsolete assets for disposal
- Assist other IT teams; support unclassified and classified systems
- Qualifications: bachelor's degree or equivalent and at least three years of relevant experience
- Must be proficient with Windows desktop operating systems and Dell hardware
- Must be proficient with Microsoft Outlook
- Solid understanding of network communications
- Excellent written/verbal communication and customer service
- Ability to work independently with minimal supervision
- Excellent time management
- Minimum TS/SCI clearance w/ full scope poly
- Security Plus Certification
- Desired: Linux training/knowledge
- What You Can Expect: culture of integrity, flexible time off, learning resources, career growth, competitive benefits
Key requirements- Bachelor or equivalent
- 3+ years of relevant IT experience
- Proficient with Windows desktop OS and Dell hardware
- Proficient with Microsoft Outlook
- Strong understanding of network communications
- Excellent communication and customer service
- Ability to work independently and manage time
- TS/SCI clearance with full scope poly
- Security Plus Certification
- Desire: Linux knowledge
- customer service
- excellent communication (written and verbal)
- ability to work independently
- Windows desktop operating systems
- Dell hardware
- Microsoft Outlook
