Overview As a Customer Success Engineer on the Enterprise team, you provide post sales technical leadership to clients, driving adoption and value of Forward's platform. You will be onsite at customers in NY, collaborate with product and engineering, and guide cross functional teams to resolve technical issues. This role blends deep networking expertise with customer success to ensure ongoing satisfaction and retention. You'll work in a fast paced, evidence driven environment shaping how enterprises deploy and secure networks across cloud and vendor ecosystems.
Compensation / Benefits- stock options
- base salary + bonus (competitive)
- onsite work at client locations
- travel opportunities
Responsibilities- Provide expert guidance to ensure successful usage and adoption of Forward's technologies
- Own post sales technical issues; document resolutions and troubleshooting steps with cross functional teams
- Guide customers through platform adoption stages
- Collaborate with Product Management, Engineering, Sales and Marketing
- Travel to client sites as needed (approximately 10%)
Key requirements- 5+ years of post sales engineering or network engineering experience in enterprise, service provider, or government contexts
- Strong networking and security fundamentals
- Experience with multiple network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)
- Excellent verbal and written communication with needs analysis, positioning, and closing skills
- Proven analytical and problem solving abilities; ability to deliver quick resolutions
- Ability to think strategically while delivering high customer satisfaction in a fast paced environment
- Willingness to be onsite at customer locations (Charlotte, NC; Jersey City, NJ; NYC)
- excellent communication
- needs analysis and business justification
- presentation skills
- Networking fundamentals
- Security fundamentals
- Experience with networking gear (A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)
