Overview In this role you will lead the technical evolution of the MedTech CXM Platform for Customer Service, shaping the architecture and engineering standards to support AI-driven commercialization. You will align product vision with scalable platform capabilities and ensure interoperable, reusable services across global teams. You will partner with AI and business leaders to enable enterprise-wide workflows connecting marketing, sales, pricing, and service. This is a chance to influence a cutting-edge, AI-enabled platform within a regulated healthcare environment.
Compensation / Benefits- base pay range provided
- retirement plan (pension) and 401(k) savings plan
- paid time off including vacation and holidays
- sick leave and family leave policies
- paraphral leave provisions
- bereavement and volunteer time off
Responsibilities- Define and evolve the CXM platform architecture
- Set engineering strategy for shared service integration and gateway/runtime capabilities
- Develop foundational frameworks, APIs, SDKs, and developer platforms
- Lead reusable agent frameworks and integration strategies
- Establish interoperability standards across AI capabilities
- Create a shared catalog of AI services and business capabilities
- Collaborate with AI Core to implement governance, observability, security, and platform operations
- Ensure Dynamics capabilities contribute to the broader enterprise tech ecosystem
- Define engineering quality metrics for platform reuse, reliability, and productivity
- Build an organization to support long-term AI-enabled roadmap and expansion
Key requirements- 7+ years of software engineering delivering enterprise-scale digital products and platforms
- 4+ years as lead architect/principal engineer/engineering lead for platform architecture
- 2+ years developing AI agents and orchestration platforms
- Experience leading large-scale platform modernization and setting enterprise standards
- Proven track record building reusable platforms, SDKs, and developer ecosystems
- Experience in highly regulated or complex enterprise environments
- Expert in Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio within J&J MedTech CXM domain
- Hands-on with API gateways, cloud services, and AI ecosystems
- Experience with Git, Jenkins, Terraform, Kubernetes, Docker, IaC
- Knowledge of XENA platform and its SDLC, governance, and deployment standards
- leadership in cross-functional teams
- strategic communication with executives
- collaboration and stakeholder management
- Microsoft Dynamics
- Azure
- Co-Pilot
