Overview As a Customer Success Manager, you own the Signature Success experience for high-value customers, driving platform adoption and measurable outcomes. You'll build trusted executive relationships, translate platform capabilities into customer strategy, and monitor health and adoption metrics. Leveraging AI tools, you'll streamline success planning and QBRs while developing fluency in autonomous agent capabilities. This role sits at the intersection of AI-enabled product value and enterprise renewal and growth. You'll work with cross-functional teams to protect customers during critical moments and realize long-term value.
Compensation / Benefits- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
Responsibilities- Own the Signature Success experience, coordinating deliverables and driving adoption of Sales Cloud and Service Cloud
- Build and sustain relationships with business and technical stakeholders, including executive sponsors
- Monitor platform health and adoption metrics; lead proactive reviews and surface risks
- Use AI tools to streamline success planning, health monitoring, and QBR preparation
- Develop fluency in autonomous agent capabilities through ongoing learning
Key requirements- 8+ years in Customer Success, Account Management, or strategic SaaS role
- Experience managing large, complex enterprise accounts with multiple stakeholders
- Skilled at facilitating business conversations and influencing stakeholders up to the C-suite
- Experience with adoption and renewal motions in a multi-product environment
- Hands-on experience with Sales Cloud and Service Cloud, including core features like opportunity management, forecasting, case management, and Omni-Channel routing
- strong communication
- executive presence
- objection handling
- Sales Cloud
- Service Cloud
- Omni-Channel routing
