Overview In this on-site role, you support the property management team by handling monthly reporting, budgeting, tenant inquiries, and drafting notices. You assist with operating reports, client deliverables, tenant billings, rent collection, and payables processing. You deliver exemplary customer service to tenants, owners, and vendors while maintaining productivity and delivering tangible results. The position is on-site in Encino, CA with no remote option, enabling close collaboration and real-time impact with building staff and clients.
Responsibilities- Provide full administrative support for the property management office (phone, typing, reports, filing, distribution)
- Schedule and coordinate meetings and events
- Administer vendor and utility account setup and maintenance
- Assist in lease administration and maintain lease/property files
- Track and file service/construction contracts and insurance certificates; monitor expirations
- Foster positive relationships with tenants and owners
- Assist with late payment calls as required
- Interface with tenants and vendors in daily operations
- Support capital and tenant improvement projects (bids, service contracts, invoices)
- Handle day-to-day operational procedures with engineers, security, janitors, and building staff
- Maintain current certificates of insurance for vendors and ensure coverage
- Track and maintain Energy Star benchmarking data for accuracy
- Provide accounts receivable/payable support (cash receipts, AR status, AP coding)
- Review A/P/A/R applications as needed by Property Manager
- Perform additional duties/projects as assigned by Property Manager or Assistant Property Manager
Key requirements- Bachelor's degree (preferred)
- Minimum 2 years of commercial/class A office property management experience
- Proficiency in MS 365 (Word, Excel, Outlook)
- Experience with MRI, Yardi, or CTI preferred
- Ability to maintain confidentiality
- Entrepreneurial mindset with ability to manage multiple priorities
- Excellent verbal and written communication
- Strong customer service orientation
- Customer service orientation
- Strong communication skills
- Ability to manage multiple priorities
- MS 365 Word, Excel, Outlook
- MRI
- Yardi
