Overview In this role you will provide advanced IT support and systems administration for a hybrid end-user environment. You act as an escalation point for complex issues and own identity, access, and security controls, SaaS platform support, and IT operations. You'll work cross-functionally with IT and security teams to improve endpoint reliability and security while enabling business productivity with scalable solutions.
Compensation / Benefits- 401k plan
- medical, dental, vision, life insurance
- parental leave
- legal services
- time off plans
- equity grants
Responsibilities- Administer hybrid identity environments (Active Directory and Microsoft Entra ID) for secure, scalable identity services
- Oversee end-to-end user lifecycle management (onboarding, role changes, offboarding) with focus on access controls and automation
- Provide advanced OS support (Windows, macOS, Linux) and serve as escalation point for complex issues
- Troubleshoot hardware, laptops/desktops/servers/mobile devices/AV equipment and conference room systems
- Collaborate with senior IT/security teams on endpoint security, backups, deployment, and patching
- Manage Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint) for availability and security
- Support cloud infrastructure in Microsoft Entra and AWS (VMs, networking, identity, access controls)
- Perform advanced network troubleshooting (IP, DNS, DHCP, VPN)
- Maintain VMware virtualization (ESXi, vCenter) and develop PowerShell scripts for automation
- Uphold security best practices, monitor systems, and resolve security incidents
- Contribute to documentation, processes, and IT maturity for scalability
Key requirements- Bachelor's degree in IT, Computer Science, or related field, or equivalent practical experience
- 7+ years in IT support or systems administration in a corporate/enterprise setting
- Experience with enterprise IT environments
- IT certification is a plus
- Independent work style with ability to manage multiple priorities
- Strong collaboration across global teams
- Excellent verbal and written communication
- Windows, macOS, Linux support
- Active Directory and Microsoft Entra ID
- Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
