Overview In this role you manage moderately complex auto/property litigation, shaping defense or settlement strategy and coordinating with defense counsel. You deliver concierge-level member service through proactive communication and empathy, while ensuring regulatory compliance and responsible handling of legal fees. You act as a liaison with members and counsel, guiding cases from strategy to resolution. You'll represent USAA in mediations, conferences, and trials, contributing to efficient, high-quality outcomes that support the member experience and risk governance. This is a hybrid, in-office role located in Chesapeake, VA or San Antonio, TX.
Compensation / Benefits- comprehensive medical, dental and vision plans
- 401(k) and pension
- life insurance
- parental benefits and adoption assistance
- paid time off and holidays plus volunteer hours
- wellness programs
Responsibilities- Manage moderately complex auto/property litigation and develop defense/settlement strategies
- Coordinate with defense counsel to secure timely resolutions
- Document litigation strategy, budget, negotiation, and decisions
- Represent USAA at mediations, conferences, and trials
- Review and approve legal fees and expenses; manage law firm vendors
- Ensure high levels of member service and clear communications
- Identify opportunities to improve processes and reduce risks
- Advise members, attorneys, and management on litigation matters
Key requirements- Bachelor's degree or 4 years related experience
- 4 years handling liability or litigation experience
- 2 years customer contact experience
- Claims adjuster license in assigned state or ability to obtain within 3 months
- Negotiation and customer service skills
- Excellent communication and liaison capabilities
- Knowledge of P&C policies and state regulatory compliance
- Experience handling large auto, property, or commercial losses
- Microsoft Office proficiency (Word, Excel, PowerPoint)
- strong communication
- empathy and service orientation
- negotiation
- P&C policies knowledge
- claims litigation
- regulatory compliance
