Overview As a Claims Litigation Manager - Section II, you steer moderately complex property-related litigation, shaping defense or settlement strategies in line with state laws. You collaborate with defense counsel to secure timely, favorable resolutions while delivering concierge-level member service. You'll oversee litigation processes, budgets, and documentation, and represent USAA in mediations and trials. This role blends litigation mastery with risk-aware, service-driven guidance to members and partners.
Compensation / Benefits- comprehensive medical, dental and vision plans
- 401(k) and pension
- life insurance
- parential benefits and adoption assistance
- paid time off with holidays and paid volunteer hours
- wellness programs
Responsibilities- Manage moderately complex Section II liability and property-related litigation
- Develop and communicate litigation strategy; oversee budgets, investigations, evaluations, negotiations, settlements, and trial decisions
- Represent USAA at mediations, case conferences, and trials
- Coordinate with law firm vendors and ensure compliance with Defense Counsel Litigation Handling Requirements
- Communicate with members, internal partners, outside counsel, and management; maintain high service standards
- Review and approve legal fees and expenses; monitor risk and compliance controls
- Identify process improvements to enhance efficiency and outcomes
- Serve as an informal resource for team members and mentor others when needed
Key requirements- Bachelor's degree or 4 years related experience as substitute
- 4 years of experience handling liability and first-party claims or litigation
- 2 years of customer contact experience
- Claims adjuster license in assigned state or ability to obtain within 3 months
- Negotiation and customer service skills
- Excellent communication and liaison abilities with partners, members, and management
- Knowledge of P&C policies and state laws; regulatory compliance in claims litigation
- Experience handling large losses property or commercial
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Negotiation
- Customer service
- Effective communication
- Knowledge of Homeowner/Renter Policy Contract/Umbrella
- Regulatory compliance related to claims litigation
- Litigation case management
