Overview In this role, you drive pipeline and close enterprise deals for Uniphore Customer Service AI (CSAI) from prospecting to close. You operate in an overlay capacity alongside field sales, while also owning a direct book of business. You build senior-stage relationships with CX leaders, CIOs, and other executives to position CSAI as a measurable transformation. This is a ground-floor opportunity to shape how enterprises deploy AI to enhance customer experiences.
Compensation / Benefits- annual incentive opportunity
- pre-IPO stock options
- medical, dental, vision coverage
- 401(k) with match
- paid time off and holidays
- paid day off for birthday
Responsibilities- Generate and close enterprise opportunities for the CSAI product suite (Conversation Insights Agent, Real-time Guidance Agent, Communication Recording Agent, Self-Service Agent)
- Partner with field sales to accelerate strategic opportunities with CSAI depth of knowledge
- Own a direct territory and manage full sales cycle from prospecting to negotiation and close
- Build trusted relationships with senior stakeholders across customer organizations (CX leaders, Contact Center Operations, CIOs, CDOs)
- Assess customers' service delivery challenges and AI readiness to position CSAI as a transformation lever
- Collaborate with Sales Engineering, Customer Success, Product, and executives to tailor solutions
- Develop multi-stakeholder account plans with expansion paths across CSAI products
- Forecast pipeline and report progress to sales leadership
- Provide field feedback to Product and GTM leadership to influence CSAI roadmap and positioning
- Maintain expert knowledge of CSAI, competitive CX landscape, and enterprise AI trends
- Travel domestically and internationally as needed
Key requirements- 7+ years in strategic or enterprise software sales with a track record of closing and expanding large accounts
- Experience selling AI-powered contact center or customer service automation solutions (e.g., NICE, Verint, Genesys, Five9, Talkdesk)
- Experience selling into contact center or CX technology markets (CCaaS, WEM, quality management solutions)
- Proven success in growing revenue within Fortune 500 or large enterprises
- Exceptional communication, executive presence, and negotiation skills across senior stakeholders
- Consultative, value-based selling approach connecting AI capabilities to measurable CX outcomes
- Strong business acumen and ability to translate technical concepts for non-technical audiences
- Comfort in overlay model while independently owning and closing direct deals
- Experience managing complex, multi-threaded sales cycles spanning 6-12 months
- Bachelor's degree or equivalent professional experience
- Communication excellence
- Executive presence
- Negotiation
- CCaaS knowledge (e.g., CCaaS, WEM, quality management)
- familiarity with AI-powered contact center solutions
- Real-time agent guidance and conversation intelligence familiarity (bonus)
