Overview In this role you'll support the Customer Experience Manager to deliver fast, friendly, and accurate checkout and front-end operations. You'll lead a customer-centric team, drive continuous improvement, and ensure compliant, efficient store front-end execution. You'll step in for leadership during absences and help shape programs that enhance associate performance and customer satisfaction. This role suits a proactive leader who thrives in a fast-paced retail environment and values teamwork.
Responsibilities- Oversee front-end operations and assist Customer Experience Manager
- Maintain high-quality customer service and resolve issues promptly
- Train and onboard customer experience associates; support performance reviews
- Manage schedules and headcounts using LMS and auto-scheduler system to meet demand
- Monitor cash handling, compliance, and loss prevention procedures
- Ensure cleanliness, safety, and sanitation of front-end and parking areas
- Operate checkout equipment, assist with bagging and customer questions
- Communicate promotions and provide suggestive selling to drive sales
- Coordinate with team to minimize wait times and ensure coverage during busy periods
- May assume total store leadership in absence of store management
Key requirements- Experience supervising retail associates in a front-end environment
- Ability to work with store leadership to manage operations during absences
- Knowledge of cash handling controls and compliance requirements
- Familiarity with front-end equipment and checkout procedures
- Strong customer service and communication skills
- Training and onboarding capability for new associates
- Ability to follow company policies and health & safety guidelines
- Willingness to perform other duties as needed
- customer-focused
- polite and professional communication
- team collaboration
- LMS (Learning Management System)
- auto-scheduler system
- cash handling procedures
