Overview In this role you drive strategic AI customer success for enterprise clients, focusing on AI-enabled CDP implementations within Martech and Adtech. You will align AI capabilities with client objectives, ensure adoption and measurable value, and influence product direction through feedback from the field. You work cross-functionally with Sales, Product, Engineering, and Delivery to scale impact and renewals. The position combines executive engagement with hands-on guidance on AI strategy and ROI realization. This is a high-impact, customer-centric leadership role.
Compensation / Benefits- annual incentive based on target achievement
- pre-IPO stock options
- medical, dental, vision
- 401(k) with match
- generous paid time off
- paid holidays and paid birthday leave
Responsibilities- Lead executive-level relationships with enterprise clients and advise on AI strategy, implementation, and value realization
- Define and track customer success metrics (value realization, adoption, health, renewals, churn) and improve SaaS telemetry for real-time customer insights
- Drive adoption and long-term value by blending technical expertise with strong client-facing skills
- Manage complex, multi-stakeholder engagements to deploy AI/data-driven solutions across business functions
- Create tailored success plans and roadmaps aligning AI capabilities with business objectives
- Collaborate with Sales, Product, Engineering, and Delivery to ensure seamless implementation and continuous improvement
- Champion best practices for enterprise customer success from onboarding to renewal, focusing on scalable AI impact
- Serve as a thought leader on AI use cases, responsible AI, and digital transformation; provide product feedback to influence roadmap
- Promote Uniphore Business AI Cloud Platform within portfolios to enable transformation with deep data and AI capabilities
- Prepare for and participate in executive business reviews to drive expansion and retention
Key requirements- 8-10+ years in consulting, customer success, or professional services with enterprise tech in CDP (Martech/Adtech)
- 3-5+ years working with AI products/platforms in advisory or delivery roles
- 5+ years engaging C-Suite executives in professional settings
- Proven ROI delivery, retention, satisfaction, and advocacy outcomes
- Experience managing complex client relationships and multi-stakeholder engagements
- Industry experience in healthcare, financial services, manufacturing, or retail with AI impact
- Proven record of CDP AI consultancy and SAAS adoption/growth
- Deep understanding of CDP AI architectures, AI business applications, and change management
- Strong strategic thinking, executive communication, and client-facing presence
- Experience with cloud platforms (AWS, Azure, GCP) and AI services (OpenAI, TensorFlow, Hugging Face)
- Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks
- Exceptional organizational, presentation, and communication skills
- Client-centric and empathetic mindset
- Bachelor's or master's in business, CS, engineering, data science, or related field; MBA preferred
- Ability to travel at least 25%
- Client-centric and empathetic
- Strategic thinking
- Executive communication
- CDP AI solution architectures
- AI platforms and services (OpenAI, TensorFlow, Hugging Face)
- Cloud proficiency (AWS, Azure, GCP)
