Overview As Medical Front Desk Manager, you will oversee daily front office operations in a busy primary care practice in Atlanta. You lead front desk staff to ensure exceptional patient service and drive smooth workflows while upholding healthcare regulations. You will manage scheduling, insurance verification, and patient billing processes, collaborating with clinical teams to support patient care. This role offers a meaningful chance to shape front-line operations and patient experience in a growing practice.
Responsibilities- Supervise front desk staff and coordinate daily operations
- Ensure exceptional patient service and a positive patient experience
- Optimize office workflows and processes for efficiency
- Maintain compliance with healthcare regulations
- Oversee scheduling workflows, insurance verification, and patient billing
- Collaborate with clinical teams to support patient care
- Address patient concerns and resolve conflicts in a timely manner
Key requirements- Minimum of 5 years of medical front office experience
- At least 2 years in a supervisory or management role
- Experience in a primary care or multi-provider practice preferred
- Proficiency with electronic health record (EHR) systems,Epic experience required
- Strong knowledge of insurance verification, patient billing, and scheduling workflows
- Ability to multitask and prioritize in a fast-paced environment while maintaining accuracy
- Excellent problem-solving, conflict resolution, and team-building abilities
- Proven leadership, communication, and organizational skills
- leadership
- communication
- organization
- Epic experience
- EHR proficiency
- insurance verification
