Overview In this role, you support the Customer Experience Manager and lead front-end operations to deliver a fast, friendly, and accurate checkout experience. You'll coach associates, ensure policy compliance, and monitor performance to improve service and efficiency. You'll backfill management duties when needed and drive initiatives that enhance customer satisfaction and store performance. This position offers a hands-on leadership role in a customer-focused, safety-conscious environment with opportunities to shape front-end operations.
Responsibilities- Promote customer-focused behavior among associates and resolve customer concerns professionally
- Assist Customer Experience Manager in overseeing front-end operations and act in their absence
- Perform cash handling controls, audits, and ensure compliance with policies and laws
- Onboard and train customer experience associates; support LMS-based training and performance reviews
- Manage scheduling and labor costs using auto-scheduler system to meet demand and budgets
- Oversee inventory-related activities (bags, supplies) and ensure store-wide safety and sanitation
- Operate front-end equipment and POS; assist with promotions and cashier communication
- Ensure proper customer flow, minimize wait times, and maintain cleanliness and safety of checkout areas
- Provide general department supervision and support other departments as needed
- Utilize PPE and safety protocols; report equipment issues and maintain health standards
- Attend daily huddles and maintain knowledge of weekly promotions and store layout
- Assist in receiving/delivery processes when trained
- Support in cart/parking lot maintenance and overall department organization
Key requirements- customer-focused mindset
- strong communication
- team leadership and collaboration
- Cash handling and POS operations
- Learning Management System (LMS) usage
- auto-scheduler system for staffing
