Overview As a Client Service Manager, you will drive multi-year growth for Brown and Caldwell in the Arizona/Nevada water and wastewater markets. You'll work closely with technical leaders, project managers, and marketing to shape and execute growth plans. You'll lead client engagement, pursue profitable work, and coordinate cross-functional teams to deliver value. This is a strategic role focused on expanding client relationships, revenue, and market presence in a dynamic, sustainability-driven environment.
Compensation / Benefits- comprehensive benefits package
- medical, dental, vision
- short and long-term disability
- life insurance
- 401(k) with employer match
- bonus eligibility and tuition reimbursement
Responsibilities- Own and execute a multi-year growth strategy aligned with company and client objectives
- Develop and advance the client business case with revenue targets and service expansion milestones
- Secure and deliver profitable work while managing risk
- Lead the client portfolio to meet revenue, margin, and backlog targets
- Maintain portfolio utilization and provide performance updates to leadership
- Build and lead the Client Service Team (CST) with clear accountability
- Coordinate resources across business lines and engage SMEs to broaden service breadth
- Mentor team members and model effective client leadership
- Expand relationships across client functions and leadership levels
- Translate client insights into actionable growth plans and strategies
- Execute structured client engagement plans with significant client-facing time
- Serve as Sales Leader on key pursuits and develop win strategies
- Maintain accurate client data ensuring unified client messaging and delivery alignment
- Adapt and take on additional assignments as needed
- Develop and sustain client service relationships to support client needs and expectations
- Create client engagement strategies for proposals, positioning, and interviews
- Understand and apply market trends to opportunities in the region
- Serve as project manager or senior technical resource for key clients
- Ensure high-quality services within budget and schedule constraints
- Leverage internal systems for communication and collaboration
- Support staff development in client service delivery and strategic planning
- Meet performance metrics including sales goals and project budgets
- Utilize firm resources to support client goals
- Participate in professional societies to foster connections with BC and technical professionals
- Mentor mid-level and rising staff
Key requirements- Minimum 10 years of environmental engineering and consulting experience with marketing and business development responsibilities
- Professional Engineer registration in AZ or NV preferred
- Experience in water/wastewater sector with business development and project delivery
- Proven ability to communicate with clients and lead project teams to grow business
- Track record of delivering projects on time and on budget
- Understanding of environmental and regulatory drivers
- Knowledge of sales portfolio management, strategic planning, and resource allocation
- Strong client relationship development across organizational levels
- Ability to motivate and lead multidisciplinary teams
- Excellent written and oral communication and executive-level facilitation
- Valid driver's license and good driving record
- Proficiency with Microsoft Word, Outlook, Project, Excel, and PowerPoint
- client-focused
- strategic thinking
- leadership and mentorship
- sales leadership
- pursuit strategy and win themes
- portfolio management
