Overview In this role you enable customer success by supporting and guiding engineering teams using Palantir's Foundry and AIP platforms. You will triage and resolve complex issues, build scalable enablement tooling, and collaborate across product and business teams to deliver value for a broad range of customers. You'll own incidents as a first responder and shape processes to improve delivery efficiency. This position offers exposure to high-impact industries and a path to grow by applying creative problem solving in a dynamic environment.
Compensation / Benefits- Medical, dental, and vision insurance
- Basic life, AD&D and disability insurance
- Commuter benefits
- Relocation assistance
- Paid time off
- 401k plan
Responsibilities- Respond to and triage incoming support requests from internal and external teams
- Provide guidance to customer engineers and unblock their workflows on Palantir's platform
- Build with Foundry and AIP to enhance enablement operations and solve novel problems
- Collaborate with Product Development to tackle workflow problems, resolve product issues, and inform product improvements
- Partner with Business teams to understand and meet customer needs
- Participate in a 24/7 on-call rotation for critical customer-facing incidents
- Take ownership as the first responder when things go wrong and coordinate with required experts
Key requirements- Background in Data Science, Computer Science, Engineering or STEM OR equivalent practical experience
- Excellent written and verbal communication skills with technical and non-technical stakeholders
- Strong creative problem solving skills
- Comfortable in a rapidly changing environment with iteration with users
- Proficiency in one or more programming languages or data engineering frameworks (Python, SQL, Spark, Java, C++, TypeScript/JavaScript)
- Excellent written and verbal communication
- Creative problem solving
- Independence and self-motivation
- Python
- SQL
- Spark
