Overview As Client Manager, you will lead delivery of exceptional service to Gallagher's clients by actively managing accounts and guiding Client Service Associates. You will collaborate with the sales team to sustain client satisfaction and leverage company resources to deliver impactful client outcomes. You'll steer renewals, coordinate RFPs and vendor responses, and expand service reach through cross selling of Gallagher capabilities. This role shapes long term client relationships and supports a culture of ethical, collaborative problem solving.
Compensation / Benefits- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities and ongoing learning
- Collaborative, people-first culture
- Accessible leadership
- Global reach with local impact
Responsibilities- Manage increasingly complex self-funded accounts and collaborate with senior teammates
- Create effective client deliverables using Gallagher's resources and tools
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process (target renewal 95%)
- Resolve service-related issues independently and escalate as needed
- Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposal results, and develop client presentations
- Cross-sell and communicate available Gallagher resources (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
- Guide and support new hires and account associates
- Complete internal professional development programs to understand the insurance industry and Gallagher processes
Key requirements- Bachelor's degree with 3+ years client service and/or claims management experience
- or High School/GED with 8+ years client service and/or claims management experience
- Producer's License
- Ability to travel up to 25%
- Proficiency in Microsoft Office
- Appropriate licensing as required
- Preferred: insurance knowledge and experience managing client relationships
- Solid financial acumen
- Strong written and verbal communication
- collaborative mindset and respect for deadlines
- adaptability and composure under pressure
- proactive for professional development and efficiency improvements
- innovation and willingness to improve processes
- Microsoft Office
