Overview In this role you drive the roadmap and delivery for CS call center management products within Amazon's Network Solutions. You'll collaborate with global teams across CS Technical Development, AWS Technical Development, Operations, and retail, shaping solutions that scale customer service interactions. You'll translate metrics and stakeholder needs into actionable plans, while balancing frontline operational impact. You'll push for experimentation and rapid learning to improve outcomes, aiming to reduce language barriers and improve customer understanding. This is a high-impact, cross-functional role at a company that prioritizes customer obsession and global service excellence.
Compensation / Benefits- Health insurance (medical, dental, vision)
- RSUs and sign-on payments
- 401(k) matching
- Paid time off
- Parental leave
- Flexible Spending Accounts
Responsibilities- Communicate effectively across cross-functional teams and stakeholders at all levels
- Drive data-informed decision making by using metrics to frame and solve complex business problems
- Champion customer obsession by synthesizing requirements from multiple business teams
- Demonstrate bias for action with a willingness to experiment, fail fast, and iterate
- Translate data into actionable insights and understand how metrics relate to business problems
- Assess downstream implications of decisions on frontline operations
- Roll up sleeves to tackle ambiguous or complex requirements across the organization
Key requirements- Bachelor's degree
- 3+ years of technical product or program management experience
- Experience managing technical products or online services
- Experience representing critical customers and stakeholders in executive-level prioritization and planning
- Analytical mindset
- Cross-functional collaboration
- Stakeholder management
- Tableau
- QlikView
- Amazon QuickSight
