ServiceNow Administrator, Senior

In this Senior ServiceNow role you lead platform administration and drive improvements across ITOM and ITSM. You will manage day-to-day admin tasks, upgrades, security, and integrations to keep the instance stable and secure. You'll perform light development and scripting to automate tasks and support platform health. You'll assess the platform, recommend improvements, and contribute to roadmaps, helping the business transform processes with ServiceNow. This role offers impact through ongoing optimization and collaboration with cross-functional teams.

• health, life, and disability benefits
• retirement benefits
• paid leave
• professional development and tuition assistance
• work-life programs
• dependent care

• Perform day-to-day ServiceNow administration and manage lifecycle upgrades
• Monitor platform health and implement regular maintenance for performance and availability
• Create scripts to automate tasks and support data updates and research
• Conduct light development focused on administrative areas
• Perform platform assessments and propose improvements and roadmaps
• Troubleshoot using broad ServiceNow knowledge and resolve technical issues
• Manage instance security including user/group access, ACLs, and auditing
• Proactively identify and execute platform enhancements to maximize value
• Stay updated on new features and drive continual improvement
• Oversee discovery processes, data maintenance, and integration integrity

• 5+ years of experience as a ServiceNow Administrator in ITOM (CMDB, Discovery, Service Mapping, or Service Graph Connectors) and ITSM in a large enterprise
• Experience with ServiceNow integrations (REST APIs, LDAP, SSO)
• Experience with technical configuration (DB tables, import sets, ETL, update sets, business rules, UI policies and actions, data policies, ACLs)
• Experience with Performance Analytics and Reporting
• Experience in JavaScript scripting as used in ServiceNow
• Ability to obtain a Secret clearance
• HS diploma or GED

• guidance and mentorship
• Agile mindset and collaboration
• strong problem-solving and troubleshooting
• ServiceNow ITOM and ITSM administration
• CMDB, Discovery, Service Mapping, Service Graph Connectors
• REST APIs, LDAP, SSO integrations