Overview In this role you will lead soft-service operations across multiple facilities, ensuring high service quality and client satisfaction. You'll implement operational strategies to meet client objectives and drive profitable growth. You'll supervise teams, allocate resources, and develop new programs to enhance offerings and standards. A key focus is maintaining safety, efficiency, and strong performance across all sites, contributing to long-term client retention. This is an opportunity to shape service delivery in a collaborative, safety-focused environment.
Compensation / Benefits- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
- Inclusive, safety-focused work environment
Responsibilities- Oversee daily operations for two or more core service areas at a client site
- Supervise teams, allocate resources, monitor operating standards
- Manage environmental services, grounds, pest control, and contracted services
- Handle ordering, inventory, and cost control to drive efficiency
- Ensure consistent service delivery and high client satisfaction across three buildings
- Develop and implement new programs to enhance service offerings
- Make performance evaluations and hiring/firing decisions, and influence across the organization
- Establish operating standards, drive quality improvements, and ensure safety/compliance
Key requirements- Bachelor degree or equivalent experience
- 3 years management experience
- 3 years related experience
- Knowledge across facilities management operations (custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, HVAC)
- Business and financial acumen with budgeting and cost control
- Customer service expertise in relationship building and communication
- Leadership skills to develop teams, delegate, and maintain accountability
- Experience establishing operating standards and ensuring safety/regulatory compliance
- leadership
- communication
- relationship-building
- facilities management operations
- budgeting and cost control
- safety and regulatory compliance
