Overview In this role, you will act as the strategic liaison for a portfolio of clients, ensuring exceptional service delivery and retention. You'll collaborate with the branch and account teams to prioritize work, mentor colleagues, and drive successful outcomes on complex self-funded accounts. You'll guide compliance and governance efforts, build durable relationships with clients and vendors, and leverage Gallagher resources to elevate deliverables. This position offers the opportunity to shape client experiences within a values-driven, collaborative culture and contribute to broader workforce wellbeing goals.
Compensation / Benefits- Medical/dental/vision plans
- Life and accident insurance
- 401(K) and Roth options
- HSA/FSA
- Educational expense reimbursement
- Paid parental leave
Responsibilities- Manage client accounts and service cycles with guidance from senior executives
- Support complex self-funded accounts and various funding types
- Act as strategic relationship manager and primary client liaison
- Maintain 95% retention for assigned clients
- Provide guidance and mentorship to new hires and team members
- Collaborate with account management to prioritize workflow and ensure follow-through
- Address internal and external challenges with guidance
- Inform clients of compliance issues and ensure regulatory alignment
- Identify client needs and lead strategic objectives for accounts including complex ones
- Ensure compliance with local and corporate standards in collaboration with the management team
- Cultivate relationships with clients, branch teams, and vendor partners
- Leverage resources and tools to maximize efficiency and quality of deliverables
Key requirements- Bachelor's degree
- 5+ years' client service and/or claims management experience
- Proficiency in Microsoft Office applications
- Experience with Healthcare clients is a plus
- Appropriate licensing for Life & Health Insurance
- Collaborative mindset
- Strong relationship-building and consultative communication
- Ability to manage competing priorities and remain composed under pressure
- Willingness to mentor others and support team development
- Microsoft Office proficiency
- Technology-enabled productivity and quality improvement
