Overview In this role you will administer leave and accommodation programs, manage cases, and ensure accurate records. You will drive process improvements to strengthen service delivery and the associate experience. You work with cross-functional partners to resolve issues and maintain compliance across policies. The position offers the chance to impact operations at a large, mission-driven financial services organization and contribute to a continuous improvement culture. You will operate in a fast-paced environment with a focus on accuracy and timely outcomes.
Responsibilities- Administer leave and accommodation programs and manage related cases
- Resolve issues, distribute workload, and conduct pay-impacting inbound file research
- Maintain records management and ensure compliance
- Identify and implement process improvements and promote standard practices
- Enhance operational efficiency and support continuous improvement efforts
- Collaborate with stakeholders to strengthen service delivery and associate experience
Key requirements- Knowledge of FMLA, ADAAA, disability accommodations, and related HR processes
- Strong analytical, problem-solving, and decision-making abilities
- Ability to navigate ambiguity, work independently, and escalate when needed
- Excellent written and verbal communication and relationship-building
- Experience with process improvements and standardizing practices
- Experience using HRIS, case management, knowledge management systems, and data/reporting tools; advanced Excel preferred
- Strong organizational and time management skills with ability to manage high volume and prioritize
- Attention to detail and commitment to accuracy and compliance
- excellent communication
- collaboration and teamwork
- adaptability and sound judgment
- HRIS
- case management systems
- knowledge management systems
