Overview Adobe seeks a Process Architect to transform global Sales processes, enabling scale, agility and improved seller productivity. You will design future state processes, define roadmaps, and partner across Sales Ops, Legal and Product. You'll translate designs into business requirements for tech teams and drive adoption of CRM, automation, and analytics. This role shapes how we enable sellers to grow revenue and deliver consistent outcomes at scale.
Responsibilities- Architect future state sales processes and capabilities to support scale, compliance, and agility
- Define and maintain the roadmap for capabilities, process improvements and initiatives
- Drive process governance across the seller lifecycle
- Collaborate with Sales Ops, Legal, and Product to ensure intuitive, compliant processes aligned with goals
- Translate process designs into initial business requirements for technology teams
- Develop tools, playbooks, and programs to boost seller productivity and performance
- Lead adoption of CRM, automation, and analytics platforms to reduce manual effort
- Establish benchmarks and KPIs to measure productivity and process effectiveness
Key requirements- 10+ years of cross-functional experience in Business Architecture and Process Improvement
- Experience with Sales processes and systems at SaaS companies
- CRM expertise with Salesforce or Microsoft Dynamics
- Strong facilitation skills for senior leaders and cross-functional groups
- Knowledge of business architecture frameworks, value streams, operating models, and process documentation
- Proven ability to infuse AI and automation into process design
- Ability to translate detailed process analysis to strategic execution and measurable value
- Six Sigma certification strongly desired
- Bachelor's degree in engineering, business or related field
- interpersonal communication
- influencing and alignment across levels
- collaboration in cross-functional teams
- Salesforce or Microsoft Dynamics
- AI and automation in process design
- capability mapping
