Overview In this role you will manage a portfolio of high ARR enterprise customers, driving adoption and value across the Zenoti platform. You will lead proactive reviews, workshops, and insights that help customers grow their business while safeguarding renewal and identifying expansion opportunities. You will collaborate with sales, product, and operations to resolve issues and align customer outcomes with company goals. This is a high-impact, cross-functional role with executive-level engagement and a focus on data-driven success.
Responsibilities- Build and sustain relationships with CxOs and key stakeholders to understand business needs and drive platform adoption
- Provide regular business reviews and insights to demonstrate value and opportunities for growth
- Gain subject-matter expertise in Zenoti to propose solutions that maximize customer outcomes
- Use data to guide decision-making, monitor health metrics, and identify upsell/expansion opportunities
- Lead conversations with executives to influence decisions and manage renewals with commercial awareness
- Collaborate with sales, product, support, marketing, and engineering to ensure a smooth customer journey
- Prioritize tasks, manage multiple accounts, and communicate complex topics clearly
- Proactively identify risks and resolve issues to protect retention across multi-divisional and multi-geographical accounts
Key requirements- Bachelor's degree
- 10+ years in a customer-facing role with enterprise-level customers
- Ability to travel to meet key customers or attend events
- Strong empathy for customers and a passion for revenue and growth
- Experience in fast-paced growth environments
- Proven success in client growth, retention, and satisfaction
- Empathy
- Strong communication
- Executive presence
- Data-driven decision making
- Metrics tracking (engagement, usage, NPS)
- Stakeholder management
