Overview In this role you will oversee resource planning, capacity management, and freelance coordination to enable WPP Brand & Design to deliver outstanding work. You'll partner with People, Finance, and squad leaders to ensure projects are properly resourced and supported. You will also support onboarding, systems, reporting, and process improvements that enhance the employee experience. This position sits at the intersection of operations and people, helping to align staffing with business priorities and client needs. You'll work in a collaborative, hybrid environment that values proactive problem-solving and cross-functional collaboration.
Compensation / Benefits- competitive benefits package
- hybrid work arrangements (office 4 days a week)
- accommodations discussion during interview
- flexible working options
- employee well-being initiatives
- career development opportunities
Responsibilities- Oversee day-to-day resource planning and capacity management
- Coordinate freelance talent and staffing processes
- Provide visibility into team capacity and staffing needs to leaders
- Support onboarding, systems, reporting, and training
- Drive operational initiatives that improve efficiency and employee experience
Key requirements- Experience in resource management, studio operations, People operations, or similar in a creative agency or equivalent
- Strong organizational, communication, and project management skills
- Experience managing freelance talent and/or staffing processes
- Good commercial awareness and ability to balance capacity, cost, timelines, and priorities
- Excellent judgment, attention to detail, ability to manage multiple priorities
- Confidence partnering with senior stakeholders across Creative, Client, Finance, People, and Operations
- Collaborative, proactive, and solutions-oriented approach
- Experience with resource management, ATS, or project management systems is a plus
- Collaborative
- Proactive
- Solutions-oriented
- Resource management systems
- ATS
- Project management systems
