Overview As the founding leader of Sonar's Austin CSE hub, you will build and scale a high-performing Customer Solutions Engineering team that drives technical health, adoption, and value realization for Mid-Market and Enterprise customers. You'll set the hub's culture and execution rhythms, partner with Sales, Product, and Support, and serve as a trusted technical advisor to executives. This role blends people leadership with hands-on coaching in CI/CD, DevSecOps, and AI-assisted SLDC to accelerate customer outcomes. Join us to shape how we deliver enterprise impact at scale with Sonar's CODE values.
Responsibilities- Build and lead the Austin CSE Hub: recruit, onboard, and grow a high-performing CSE team; establish culture, norms, and execution standards from day one
- Drive customer outcomes at scale: oversee technical health, product adoption, and value realization across Mid-Market and Enterprise accounts to meet retention and expansion goals
- Coach and develop the team: conduct 1:1s, career conversations, and performance reviews; foster continuous learning in CI/CD, Agentic SLDC, and Sonar platform expertise
- Establish hub operations: define workflows, escalation paths, and collaboration rhythms with global counterparts
- Partner cross-functionally: align with Sales, Product, and Support on priorities and customer challenges; feed product feedback
- Represent Sonar's technical leadership externally: engage with key customers and executives as escalation point and trusted advisor
- Shape the team charter: define roles, hiring plan, and structure to scale the hub in line with growth trajectory
Key requirements- 8+ years in Solutions Engineering, Customer Success Engineering, Technical Account Management, or similar roles
- At least 3 years in people management or team lead capacity
- Proven track record building and scaling technical teams in hub/greenfield/startup environments
- Deep technical fluency in CI/CD, code quality, DevSecOps, and Agentic/AI-assisted SLDC
- Strong leadership, coaching, and execution skills; able to motivate diverse teams and manage complex enterprise portfolios
- Business acumen and customer empathy; experience with executive stakeholder relationships
- Fluency in English; Spanish or other European languages a plus
- Based in or willing to relocate to Austin; able to thrive in a fast-paced, high-growth setting
- Alignment with Sonar's CODE values (Committed, Obsessed with quality, Deliberate, Effective)
- leadership and people development
- customer empathy and stakeholder management
- strong communication and collaboration across functions
- CI/CD pipelines
- code quality and DevSecOps
- Agentic/AI-assisted SLDC
