Overview In this role you serve as a trusted HR advisor to clients, leveraging HR expertise and ADP product knowledge to address business challenges. You'll build rapport with external clients and internal partners, communicating clearly and acting with integrity to drive satisfaction. You'll navigate diverse questions daily, delivering proactive guidance, training, and best practices. This position offers strong training, collaboration, and opportunities to contribute to client success and organizational impact.
Compensation / Benefits- Best-in-class benefits start on Day 1
- Company-paid time off for volunteering
- ongoing training and mentorship opportunities
- career growth in a fast-paced environment
- focus on mental health and well-being
- inclusion and belonging culture
Responsibilities- Research, troubleshoot, and resolve client issues across ADP products and services
- Serve as HR expert for major clients and provide solutions for complex needs
- Work independently and proactively with clients to deliver information and training on ADP solutions
- Communicate effectively to exceed client expectations and manage priorities and follow-up
- Interpret business issues, recommend best practices, and share knowledge with less experienced colleagues
- Contribute to a culture of integrity and high ethical standards in client interactions
Key requirements- 5-8 years of professional consulting experience or equivalent in a systems-related organization
- 5-8 years of experience in a customer service or human resources environment with proven positive results
- College degree not required; alternative experiences considered including military service
- relationship-building
- clear and professional communication
- client-focused mindset
- HR expertise
- ADP product knowledge
- consultative problem solving
