Overview In this role, you own and drive strategic CS-wide operations initiatives that align with Amazon CS goals and senior leadership. You lead a high-performing team to design, build, and govern tooling and processes at scale, coordinating across CS and Amazon partners. You will define KPIs, leverage data and AI to solve operational challenges, and navigate ambiguity to deliver impactful outcomes. This is an opportunity to shape how CS operates at scale, partnering closely with cross-functional teams to drive customer-centric excellence.
Compensation / Benefits- health insurance (medical, dental, vision)
- 401(k) matching
- paid time off
- parential leave
- RSUs
- sign-on payments
Responsibilities- Design, implement and manage Rhythm of Business initiatives for CS operations
- Develop strategic understanding of CS strategy to operationalize plans
- Design and build tooling and tooling strategy to support CS at scale
- Lead and represent the Operational Excellence team with internal partners
- Ensure leadership alignment and tool governance across CS
- Invent and simplify processes, mechanisms, and tooling to reach goals
- Define KPIs and metrics; leverage AI to address operational challenges
- Navigate ambiguity and drive structured, clear outcomes
- Act as the central connection point across the organization for alignment and execution
Key requirements- 12+ years in product/program management, product marketing, business development or technology
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- stakeholder management
- communication
- leadership
- AI-native processes
- operational tooling
- data-driven metrics
