Overview In this role you lead global customer questionnaire optimization, on-site audit coordination, and remediation efforts to strengthen customer relationships and compliance. You will embed insights into strategy, drive cross-regional operational alignment, and elevate trust through standardized processes. You'll work with regional teams to ensure consistent execution and scalable improvements. This position offers a chance to shape governance, automation, and data-driven insights at a global scale. You will partner with diverse stakeholders to deliver measurable enhancements in questionnaire quality, site visit outcomes, and information integrity.
Responsibilities- Manage and improve customer questionnaires and site visits to drive experience
- Maintain and report metrics on questionnaires, site visits, customer satisfaction, and corrective actions
- Collaborate with regional teams to ensure consistent execution
- Develop and enforce SOPs for questionnaires, site visits, and customer engagement
- Identify and maintain expert contacts across departments
- Lead global training programs to shorten response times and improve support processes
- Deploy automation tools for questionnaire distribution and tracking
- Build data platforms for actionable insights and ensure system interoperability
- Provide real-time visibility through monitoring and analytics
- Foster strong regional relationships across North America, EMEA, and APAC
- Navigate cultural and compliance nuances and coordinate across time zones
- Balance global standardization with regional flexibility
- Deliver outcomes like higher response quality, improved compliance readiness, stronger site visit scores, standardized SOPs, and real-time visibility
Key requirements- 10+ years of program management experience in technology, server hardware, or manufacturing
- Strong knowledge of ISO, environmental, and data center compliance frameworks
- Proven expertise in operational and engineering environments (Supermicro-like)
- Demonstrated success in questionnaire response optimization, audit coordination, and customer relations
- Experience managing global stakeholders across diverse cultures and regions
- stakeholder management
- cross-functional collaboration
- communication
- automation tools for questionnaire distribution
- data platforms and infrastructure for actionable insights
- monitoring and analytics for real-time visibility
