Manager on Duty

As Manager on Duty, you will steer the guest services operation during your shift, ensuring seamless, high-quality service that reflects Loews standards. You lead front-line teams, resolve issues in real time, and coordinate VIP and guest needs to elevate satisfaction. You'll partner with security and outlets to maintain safety and excellence, driving memorable experiences for guests in a premium oceanfront setting.

• Health & wellness benefits
• 401(k) with company match
• Paid Sick Days, Vacation, and Holidays
• Tuition Reimbursement
• Team Member Hotel Rates
• Pet Insurance

• Lead guest services operations during shifts to ensure smooth service delivery
• Support and coach front desk and guest services teams to meet Loews standards
• Oversee payroll processes for assigned staff including scheduling and time-off approvals
• Resolve guest issues promptly and develop strategies to enhance satisfaction and loyalty
• Serve as primary contact for internal and external inquiries during shifts
• Coordinate VIP services and special requests for guests
• Conduct rounds in guest areas, F&B outlets, and event spaces to ensure quality
• Collaborate with Security and emergency personnel to ensure safety
• Prepare daily operational reports highlighting performance and guest feedback
• Handle emergencies professionally with focus on safety
• Maintain regular attendance and participate in mandatory training
• Perform other duties as assigned

• Bachelor's Degree or relevant work experience required
• Minimum 2 years guest service experience in hotel hospitality
• Minimum 1 year guest service leadership role
• Experience with Property Management System, Opera preferred
• Knowledge of budgeting, forecasting, and financial analysis in hotel setting preferred
• Ability to stand and walk for long periods

• Natural Leader
• Guest Experience Champion
• Clear Communicator
• Opera Property Management System
• Budgeting and forecasting knowledge
• Payroll and timecard management