Overview In this role you help customers deploy, integrate, and scale Sprig across their orgs, acting as a trusted technical advisor and collaborating with product, engineering, and sales. You will troubleshoot integrations, lead onboarding, run technical demos, and shape scalable workflows to maximize adoption and impact. Join a fast-moving, cross-functional team building AI-powered customer understanding at scale.
Compensation / Benefits- Competitive Salary
- Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- Flexible Paid Time Off
Responsibilities- Troubleshoot integrations, SDK implementations, APIs, survey deployments, and platform configurations for customers
- Lead technical onboarding and implementation to roll out Sprig across teams and workflows
- Conduct technical demos and solution consultations aligned to customer goals and requirements
- Collaborate with Product and Engineering to isolate common requests, test workarounds, and document features
- Act as a trusted advisor, recommending best practices and scalable workflows for long-term success
- Partner with Sales and Customer Success to support technical evaluations, expansions, and growth opportunities
Key requirements- 2-5+ years in Technical Customer Success, Solutions Architecture, Implementation Engineering, or similar roles
- Strong troubleshooting mindset and curiosity about how systems work
- Experience with APIs, SDKs, frontend integrations, and technical docs
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web/mobile architectures
- Ability to explain complex technical concepts to technical and non-technical audiences
- Strong organizational skills and ability to manage multiple conversations and priorities
- Experience with SaaS or enterprise software is preferred
- Familiarity with product development, UX research, analytics, or digital tooling is a plus
- Collaborative mindset
- Strong communication to diverse audiences
- Cross-functional teamwork
- APIs
- SDKs
- Frontend integrations
