Overview As a Client Manager, you ensure exceptional service by actively overseeing client accounts, guiding the Client Service team, and leveraging resources to deepen client relationships. You will handle complex, self-funded accounts and collaborate with senior teammates to deliver client-ready materials and renewals. You drive a smooth client service cycle and support cross-functional Gallagher capabilities. This is an opportunity to shape client outcomes while upholding Gallagher's standards and growth mindset.
Compensation / Benefits- Medical/dental/vision plans from day one
- Life and accident insurance
- 401(K) and Roth options
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
Responsibilities- Manage increasingly complex client accounts with a focus on self-funded business
- Create effective client deliverables using Gallagher resources and tools
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process (target 95% retention)
- Resolve service-related issues independently and escalate when needed
- Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposals, and develop client presentations
- Cross-sell or cross-solve with clients to communicate additional Gallagher resources (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits)
- Guide and support new hires and account associates
- Participate in internal professional development programs to understand the insurance industry and Gallagher processes
- Model the highest ethical standards and promote The Gallagher Way
Key requirements- Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience
- Ability to travel up to 25% of the time
- Proficiency in Microsoft Office
- Life and Health licensing is required
- Preferred: previous insurance knowledge and experience managing client relationships
- Solid financial acumen
- Strong written and verbal communication skills
- Collaborative mindset and ability to work with internal/external partners
- Adaptability and composure under multiple priorities
- Proactive professional development and self-improvement
- Innovative and solution-oriented
- Microsoft Office
