Overview In this role you will serve as the primary client contact, partnering with internal teams to deliver solutions that meet and exceed client expectations. You will manage key accounts, assess client needs, and advocate for improvements based on feedback. You'll monitor satisfaction, stay ahead of market trends, and help shape strategies to grow and retain client relationships. This position offers meaningful impact through cross-functional collaboration and a focus on delivering high-quality service.
Responsibilities- Build and maintain strong client relationships and address inquiries promptly
- Understand client needs, identify upsell/cross-sell opportunities, and develop strategic account plans
- Advocate for the client within the organization and relay feedback for improvements
- Monitor client satisfaction and drive continuous improvements
- Stay informed about industry trends and competitive dynamics to adjust strategies
Key requirements- Extensive experience in client management or business development
- Strong ability to build rapport with clients at all levels
- Clear and effective verbal and written communication
- Strong analytical skills to identify issues and develop solutions
- Collaborative mindset to work with internal teams
- Bachelor's degree in Business, Marketing, Communications, or related field
- Minimum of 5 years of client management experience with track record of growth
- Proven ability to manage multiple projects and deadlines
- relationship-building
- communication
- collaboration
- problem-solving
- analytical framing
- strategic account planning
