Overview As Manager, BCG Vantage, Sales & Service, you apply sales and customer service expertise to a global, cross-functional team. You help craft client pitches for Customer Service projects, surface client needs, and assemble relevant examples and experts to support deals. You drive development of IP and knowledge assets to scale the Customer Service topic and contribute to commercial go-to-market efforts. You may lead a junior team and mentor colleagues while navigating a fast-paced, ambiguous environment. This role sits at the intersection of strategy, transformation, and client impact, shaping end-to-end service capabilities.
Compensation / Benefits- base salary and annual discretionary performance bonus
- retirement contribution and 401(k) options
- comprehensive health benefits for employees and families
- paid parental leave and family benefits
- generous paid time off and holidays
- gym membership reimbursement
Responsibilities- Support client pitches for Customer Service projects, including needs assessment and matching to the right experts
- Surface client pain points and assemble relevant case examples, POVs, and materials
- Develop and demonstrate AI-powered product demos and identify topic experts for proposals
- Contribute to the go-to-market efforts and commercialization of Customer Service IP
- Line manage and coach junior colleagues; set goals and provide feedback
- Shape and organize complex sales cycles and deal support across cross-functional teams
- Collaborate with senior stakeholders to align on client requirements and messaging
- Manage a portfolio of projects with attention to business priorities and impact
Key requirements- 3+ years of consulting in Customer Service topics (required)
- or 4+ years minimum in industry experience (required)
- Bachelor's Degree in relevant field
- Hands-on experience in customer service contexts (e.g., contact center operations, digital/AI-enabled service transformation, customer success, account management)
- Demonstrated ability to orchestrate complex sales cycles including presales and demos; key account management is a plus
- Experience helping teams craft strong client pitches and coordinate cross-functional inputs
- AI tool fluency and ability to support proprietary AI-powered tools and data assets
- Mentoring or coaching experience is a plus
- Excellent interpersonal and communication skills for global collaboration
- curiosity and rigor
- strong communication and stakeholder management
- ability to navigate ambiguity
- AI-enabled service transformation
- presales and demo creation
- deal shaping and sales orchestration
