Overview In this role you are the first impression for prospective and current residents, driving satisfaction and occupancy. You will guide tours, close leases, and support renewals while showcasing community value. You collaborate with the team to plan events and use marketing strategies to attract residents. You thrive on solving problems, building relationships, and delivering exceptional customer experiences. This is a chance to influence retention and occupancy in a fast-paced, people-focused environment.
Responsibilities- Manage the leasing process from tour to move-in, including closing the sale and preparing lease documents
- Highlight community features aligned to customer needs
- Ensure smooth renewal processes with a customer-focused approach
- Implement creative marketing and social media strategies to drive traffic
- Support occupancy and retention by following up with prospects and residents
- Resolve issues using problem-solving skills and sound judgment
- Maintain in-depth knowledge of the community and competitors to inform decisions
- Foster positive resident relations through timely, courteous responses
- Prepare lease documents, resident files, and related bookkeeping tasks
- Collaborate with the team to plan resident events
- Assist with other projects and activities as needed
Key requirements- One year of experience in sales, hospitality and/or customer service
- Bachelor's degree preferred
- Meet or exceed sales and customer service goals
- Varied schedule including weekends and holidays
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Leasing and/or property management experience preferred
- Knowledge of OneSite and Yield Star preferred
- Bilingual in Spanish is a plus
- excellent communication
- customer-focused
- relationship-building
- Microsoft Office Suite
- OneSite
- Yield Star
