A
Not Specified Permanent

Alpharetta, Georgia · USA job

Senior Customer Experience Manager, Executive Councils

Autodesk

Alpharetta, Georgia

Job description

Overview

In this role you lead content strategy and executive engagement for Autodesk's industry executive councils, shaping themes, agendas, and outcomes that deliver value for customers and Autodesk. You collaborate with cross-functional leaders to bring the right topics to engagements and translate conversations into actionable customer insights. Working with a Program Manager, you focus on content, executive readiness, and stakeholder alignment to deliver a high-value experience. This role suits someone comfortable with senior executives and turning complex topics into impactful discussions.

Compensation / Benefits
  • health and financial benefits
  • time away
  • everyday wellness
  • competitive compensation
  • annual cash bonuses
  • stock grants
Responsibilities
  • Define strategic direction, themes, and narrative across executive council programs
  • Develop agendas and session content with internal stakeholders
  • Align council conversations to Autodesk's priorities
  • Design engagements that foster candid dialogue between senior customers and Autodesk leaders
  • Partner with Industry Marketing, Strategy, Product, Sales, and Customer Success to identify topics and outcomes
  • Brief and prepare Autodesk executives for council engagements
  • Facilitate executive-level conversations during sessions
  • Navigate a matrixed organization to drive alignment and high-quality engagement
  • Capture and synthesize themes and insights from discussions
  • Translate customer input into clear insights for Product, Strategy, Marketing, Sales, and Customer Success
  • Identify opportunities for council insights to inform business priorities and customer advocacy
  • Connect council outcomes to broader customer advocacy and storytelling opportunities
  • Collaborate with a Program Manager on operations, logistics, measurement, and execution
  • Ensure alignment between content strategy, goals/KPIs, and customer experience
  • Build and maintain relationships with executive council members to deliver a premium experience
Key requirements
  • 12+ years of experience in customer marketing, executive engagement, content strategy, or related fields
  • Experience creating strategic content and facilitating discussions for executive audiences
  • Strong communication, stakeholder management, and synthesis skills
  • Experience with executive customer programs such as advisory boards or councils
  • Proven ability to work with senior executives and cross-functional leaders
  • Ability to translate complex topics into clear insights and actions
  • stakeholder management
  • synthesis and storytelling
  • cross-functional collaboration
  • influence without authority
  • executive presence

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