B
Not Specified Permanent

Los Angeles, California · USA job

Los Angeles Client Service Manager - Water, Wastewater

Brown and Caldwell

Los Angeles, California

Job description

Overview

In this role you drive growth and client service excellence for Brown and Caldwell in the Los Angeles water and wastewater market. You will collaborate with technical leaders, project managers, and marketing to shape growth strategies and position BC as a strategic advisor beyond project delivery. The role blends strategic account leadership with hands-on client engagement and team development. You'll lead complex portfolios, align cross-functional leaders, and mentor a growing Client Service Team. This is an opportunity to influence market strategy and deliver sustainable solutions in a thriving, collaborative environment.

Compensation / Benefits
  • medical, dental, vision
  • 401(k) with employer match
  • performance-based bonus eligibility
  • paid time off and parental leave
  • tuition reimbursement
  • pet insurance
Responsibilities
  • Define and lead enterprise-level growth strategies for Type I clients and shape business cases across service lines and geographies
  • Drive expansion into adjacent services and new markets while balancing growth, margin, retention, and service diversification
  • Lead mature, multi-disciplinary CSTs and align leadership around a unified client strategy
  • Maintain executive-level client relationships and anticipate regulatory and funding shifts
  • Serve as Sales Leader for major strategic pursuits and influence resource allocation for key accounts
  • Develop next-generation CSM talent through coaching and sponsorship
  • Provide oversight to projects and ensure high-quality delivery within budgets and schedules
  • Position BC as a strategic advisor and collaborate with cross-functional teams to meet client goals
Key requirements
  • Minimum 15 years of experience in environmental engineering and consulting with marketing/business development
  • Bachelor degree; engineering field preferred; professional engineer (California) preferred
  • 10+ years in water/wastewater consulting with business development and project delivery experience
  • Proven ability to manage projects on time and on budget with strong client outcomes
  • Strong understanding of environmental and regulatory drivers
  • Experience leading cross-functional teams and pursuing major proposals
  • Valid driver's license; proficient with Microsoft Office Suite
  • executive-level relationship management
  • strategic thinking and vision communication
  • leadership and mentorship
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Project

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