Overview In this role you will drive the successful implementation and adoption of the Qualified Conversational Marketing Platform for enterprise customers. You will collaborate with enterprise architects and client stakeholders to shape technical architecture, data models, and adoption strategies. You'll coach teams on Conversational Marketing and lead executive reviews to ensure health, renewal, and advocacy. This is a high-impact, fast-paced opportunity to influence how customers transform sales and marketing with AI-driven solutions.
Compensation / Benefits- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k) and employee stock purchasing program
Responsibilities- Lead customers through the Qualified Implementation Framework
- Work with Enterprise Architects to design optimal onboarding architecture
- Document technical requirements and align data model with business objectives
- Build consultative relationships with client business units
- Coach stakeholders on Conversational Marketing to improve adoption
- Conduct Quarterly Business Reviews with key stakeholders
- Identify advocacy opportunities and support case studies and testimonials
- Provide feedback from customers to influence the product roadmap
- Analyze customer health to support renewals
Key requirements- 10+ years of Mid Market/Enterprise software experience
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Deep working knowledge of Salesforce CRM
- Working knowledge of marketing automation systems
- Knowledge in web/scripting technologies: HTML, CSS, JavaScript and SaaS applications
- Strong problem-solving skills with technical solutions
- Willingness to operate in a fast-paced startup environment with multiple roles
- Bachelor's degree
- Passion for making customers successful with software solutions
- communication
- persuasion
- presentation
- Salesforce CRM
- marketing automation systems
- HTML
