Overview As a Sr TPM for Amazon CS-Social, you will own and orchestrate large-scale cross-functional programs that enable social customer service at scale. You collaborate with engineering, product, legal, security, and finance to translate complex dependencies into actionable delivery plans and partner with external platforms. You drive end-to-end program execution, partner management, and SLA governance to keep multi-team initiatives on track. This role blends product vision with engineering delivery to improve how customers interact with Amazon across social channels.
Compensation / Benefits- health insurance (medical, dental, vision)
- 401(k) matching
- paid time off
- parental leave
- RSUs
- flexible spending accounts
Responsibilities- Own end-to-end execution for complex, cross-functional initiatives across engineering teams, external platform partners, and internal Amazon orgs; drive alignment, unblock blockers, and accelerate delivery
- Manage lifecycle of social platform partnerships, including technical integrations, SLA management, vendor escalations, and partner agreements
- Translate ambiguous product/engineering dependencies into sequenced, de-risked program plans with milestones and owners
- Lead cross-functional collaboration across engineering, product, legal, security, finance, and ops to build consensus in high-ambiguity situations
- Establish program health metrics and real-time visibility into status, risks, and commitments to guide escalation and course correction
Key requirements- 5+ years of technical product or program management experience
- 7+ years working directly with engineering teams
- 3+ years software development experience
- 5+ years of technical program management with software engineering teams
- Experience managing cross-functional programs, building processes, and coordinating release schedules
- Strong cross-functional leadership
- Decision-making under ambiguity
- Stakeholder management
- Technical program management with software engineering teams
- SLA and KPI definition and monitoring
- Vendor management and contract negotiation
