Overview In this role you will lead behavioral science applications to improve claim strategies and experiences. You will collaborate with cross-functional teams to pilot interventions, analyze data, and translate insights into actionable product and process changes. Your work informs decision-making, supports transformational change, and helps shape customer and employee experiences within claims. This position offers a strategic opportunity to apply research to real-world business impact and scale behavioral interventions across the organization.
Compensation / Benefits- Health insurance for employees and dependents
- 401(k) with company match up to 5%
- Pension plan fully funded by Travelers
- Paid time off and holidays
- Wellness program including mental health resources
- Volunteer and matching gift programs
Responsibilities- Design and pilot behavioral interventions across the claim lifecycle
- Collect and analyze quantitative data and conduct interviews to test hypotheses
- Facilitate design thinking sessions with cross-functional teams
- Collaborate with product designers, data scientists, project managers, marketing and communications
- Document research and recommendations to improve Claim business outcomes
- Lead implementation of interventions with sponsor alignment
- Translate insights to support organizational change and capabilities in behavioral science
Key requirements- 5+ years of applied industry experience
- Ph.D. with certification and/or applied experience in Data Science
- Proficiency with Excel, and R, SAS, or Python
- Experience in NLP and/or text analysis methods
- Experience with semi-structured interviews or user research for Behavioral Science
- Group-led facilitation using design thinking software across multidisciplinary groups
- Strong project management and ability to handle multiple projects
- Strong written and verbal communication and collaboration across business areas
- Insurance or financial services industry experience
- Must haveMaster's in related field (as stated)
- Natural curiosity
- Strong communication skills
- Collaborative mindset
- R
- SAS
- Python
