K
Not Specified Permanent

Santa Rosa, California · USA job

Client Service Manager - Water/Wastewater

Kennedy Jenks

Santa Rosa, California

Job description

Overview

In this role you will lead client service and business development efforts while ensuring high-quality project delivery for Kennedy Jenks' water and wastewater projects in Northern California. You will assemble and guide cross-functional teams, manage scope, schedule, and budget, and grow client relationships. The position blends strategic pursuit work with hands-on project leadership in a hybrid work setup. This role offers impact by aligning client needs with engineering excellence and company growth.

Compensation / Benefits
  • comprehensive benefits package (medical, dental, vision)
  • 401k
  • bonuses opportunities
  • tuition reimbursement
  • professional registration support
  • paid time off and holidays
Responsibilities
  • Lead new business pursuits and cultivate strong client relationships to meet sales targets
  • Oversee multiple projects to ensure they meet scope, schedule, and budget goals and optimize operational efficiency
  • Lead one or more client service teams, coordinating resources for high-quality outcomes
  • Act as Deputy Project Manager or Project Manager with accountability for scope, schedule, and budget under supervision
  • Lead client presentations, proposals, and strategy, collaborating with Marketing & Proposals to drive business development
Key requirements
  • Bachelor's and/or Master's degree in Civil or Environmental Engineering, or similar engineering field
  • 10+ years in water/wastewater engineering consulting with track record in business development
  • Professional Engineer (PE) license required
  • Proficiency with Microsoft Office
  • Familiarity with Client Relationship Management (CRM) tools
  • Strong client service and relationship management abilities
  • Excellent written and verbal communication, editing and research skills
  • Strong analytical and problem-solving abilities
  • Ability to travel within Northern California; hybrid work model
  • collaboration
  • client-focused communication
  • leadership
  • strategic thinking
  • Microsoft Office proficiency
  • CRM tools familiarity

Explore related USA jobs

Similar jobs you may like

Related roles with a similar title and location.

Same category Same location Same country

CUSTOMER SERVICE, PARTS, COMPUTER, MECHANICAL KNOWLEDGE

Central California Implement Company

Earlimart, California, United States · 93219

Same category Same location Same country

Bilingual English/Spanish Customer Service Representative

Transdev

Oakland, California, United States · 94601

Same category Same location Same country

Customer Relations Representative I - Camera

Canon U.S.A., Inc.

Costa Mesa, California, United States · 92626

Same category Same location Same country

Customer Care

Energeo Staffing

Pleasanton, California, United States · 94588

Same category Same location Same country

Customer Experience Representative - WFH

Spade Recruiting

Long Beach, California, United States · 90899

Same category Same location Same country

Customer Service Representative

Green Water & Power, LLC

Chatsworth, California, United States · 91313

Same category Same location Same country

Field Service Representative I

Calgon Carbon Corporation

Martinez, California, United States · 94553

Same category Same location Same country

Client Success Manager

Larkin Benefit Administrators

San Francisco, California, United States · 94101

Need help finding a job?

Chat with our AI assistant.