Overview In this role you will architect Salesforce Marketing Cloud solutions for multinational implementations and lead cross-functional design sessions with business users. You will translate requirements into high-quality functional and technical designs, guide development, and ensure successful handover to delivery teams. You'll collaborate with stakeholders to shape CX strategy and marketing transformation, balancing technical feasibility with business impact. This is a senior, client-facing position that combines solution design, pre-sales support, and hands-on guidance to drive digital marketing initiatives at scale.
Responsibilities- Lead requirement gathering, solution design, prototyping, and documentation for Salesforce Marketing Cloud implementations
- Coordinate with business stakeholders to articulate and validate technical designs
- Provide technical expertise in Marketing Cloud (Interaction Studio, Datorama, Journey Builder) conversations with clients
- Oversee transition of designs to development teams and oversee demos and user testing
- Lead the Salesforce development team with minimal supervision and advise on best practices
- Manage tasks with respect to schedule and budget
- Advise on CRM/CX strategy and IT product evaluation for global manufacturing clients
- Contribute to pre-sales through opportunity identification and scoping
Key requirements- Experience designing and integrating Salesforce Marketing Cloud solutions
- Experience in configuring and customizing Interaction Studio and Datorama
- configurations and release management
- Must have 2-3 full lifecycle Salesforce implementations
- Knowledge of related enterprise systems (CRM, SFA, ERP) and digital technologies
- certifications highly preferred
- leadership
- stakeholder management
- communication
- Salesforce Marketing Cloud
- Interaction Studio
- Datorama
