Overview In this role you will support ED administrative operations and help deliver a positive patient experience by coordinating services and communicating with families. You will engage in department and organizational initiatives focused on improving processes, while handling routine clerical tasks and customer service. This position emphasizes collaboration with cross-functional teams and responsive support to patients and staff. You join a mission-driven hospital that values teamwork and continuous improvement.
Compensation / Benefits- flexible schedules
- health, vision and dental insurance
- child care and student loan subsidies
- generous time off
- 403(b) Retirement Savings plan
- Pension
Responsibilities- Patient Encounter Management: provide positive customer service via phone and support unit operations
- Collaborate with referring providers and practices by phone
- Obtain required authorizations to compile patient and staff schedules
- Schedule patients and support encounters
- Administrative: record and forward messages, triage calls for urgent information, initiate calls for emergency services
- Provide routine clerical support as needed
Key requirements- High school education (Bachelor's degree preferred)
- Prior customer service or administrative experience preferred
- Strong oral and written communication with empathy
- Ability to work with diverse internal and external constituencies
- Empathy
- Effective communication
- Customer-focused
- Scheduling
- Authorizations handling
- Call triage and routing
