Overview In this role, you act as a strategic advisor to enterprise customers, shaping customized success roadmaps and adoption plans aligned with executive priorities. You collaborate with cross-functional teams to deliver resources, mitigate onboarding risks, and drive long-term value. You lead Executive Business Reviews and milestone assessments to demonstrate ROI across Security, IT Operations, DevOps, and Observability. You guide discovery sessions to uncover bottlenecks and accelerate renewal velocity, contributing to digital resilience at scale.
Compensation / Benefits- medical, dental and vision insurance
- 401(k) with Cisco matching
- paid parental leave
- vacation and sick time
- paid holidays and personal wellness days
- eligible for bonuses and stock grants
Responsibilities- Develop customized success roadmaps and adoption plans aligned with customer executive priorities
- Partner with Account Executives, Technical Services, and Product Specialists to deliver targeted resources
- Lead Executive Business Reviews and milestone assessments to articulate measurable ROI
- Conduct customer discovery sessions to identify operational bottlenecks and propose data utilization strategies
- Support renewal velocity through proactive risk mitigation and value realization through cross-functional collaboration
Key requirements- Minimum 10 years of experience in customer success management, technical consulting, professional services, or enterprise technical support
- Minimum 3 years of experience managing accounts or deploying technical solutions in Cybersecurity, IT Operations, Observability, or DevOps
- Minimum 3 years of experience managing enterprise customer accounts or multi-stakeholder projects
- Experience preparing and delivering EBRs/QBRs and milestone-based adoption plans
- Ability to travel up to 25% for on-site engagements
- Collaborative mindset
- Customer-obsessed approach
- Strong executive communication and storytelling
- Hands-on experience with Splunk Enterprise/Cloud
- Experience with SIEM platforms
- Observability tools and data analytics architectures
