Overview In this role you will design and deliver learning solutions that enhance commercial capability, expand product knowledge, and boost sales effectiveness. You will partner with Sales Leadership, Product Management, Marketing, and SMEs to close capability gaps and enable frontline teams. You will own onboarding, product training, launches, and ongoing development through engaging formats across eLearning, ILT, and blended experiences. Your work helps ensure consistent market execution and clear value communication at West.
Compensation / Benefits- Global career opportunities
- Inclusive & collaborative culture
- Performance-based bonuses
- Service recognition
- Employee appreciation initiatives
Responsibilities- Identify learning needs and performance gaps with stakeholders
- Design effective, role-based training for onboarding, product launches, and sales development
- Create instructional materials (objectives, guides, job aids, assessments)
- Develop learning across eLearning, instructor-led, virtual, blended, and scenario-based formats
- Translate complex content into practical training and support launch readiness with certification tools
- Manage LMS content and measure training effectiveness to improve outcomes
Key requirements- Minimum 5 years of experience in instructional design, sales training, product training, or related L&D work
- Experience designing learning for adult learners in corporate, healthcare, pharmaceutical, or regulated environments
- Experience supporting sales or customer-facing audiences (preferred)
- Strong collaboration and facilitation skills
- Excellent communication abilities
- Stakeholder management and presentation skills
- Experience with eLearning authoring tools (EasyGenerator & Articulate preferred)
- Knowledge of instructional design and adult learning principles
- Ability to use LMS data, assessments, and learner feedback to measure effectiveness
